Frequently Asked Questions

Everything you need to know about shopping with ROA.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can monitor your delivery in real-time.

How do I determine the right size for me?

Each product page features a detailed size guide tailored to that specific garment. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.

Do you ship internationally?

Yes, ROA ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my ROA garments?

To ensure longevity, we recommend following the care label instructions found inside each piece. Generally, washing in cold water and air drying is best for preserving fabric quality.